RETURN & REFUND POLICY

Greenery Suppliers Pvt. Ltd. Introduction

Greenery Suppliers Pvt. Ltd. is committed to maintaining high standards of quality and transparency. This policy outlines the terms for returns, replacements, and refunds.

1. Business Nature

All transactions are conducted on a B2B basis and governed by agreed commercial terms between the company and the client.

2. Eligibility for Returns

Returns may be accepted under the following conditions:

Products received are damaged during transit
Incorrect items were delivered
Quantity discrepancies verified at delivery
Verified manufacturing defects

All issues must be reported within 48 hours of delivery with supporting documentation.

3. Non-Returnable Items

Returns may not be accepted for:

Customized or special-order products
Perishable goods
Products damaged after delivery acceptance
Goods without original packaging (where applicable)

4. Return Approval Process

Submit written claim via email with supporting documents.
Our team reviews the request.
If approved, return instructions will be provided.
Replacement or refund will be processed as per agreement.

5. Refund Process

Refunds, where applicable, will be processed through the original payment method or as agreed in the commercial contract.

Processing time may vary depending on inspection and banking timelines.

6. Limitation of Liability

Greenery Suppliers is not responsible for indirect business losses or damages occurring after delivery acceptance.

Contact for Returns

theaamir111@gmail.com

+91 94360 41910